I recently had a VERY HORRIBLE experience at a TARGET STORE. This hasn’t been the first time either and I am sure now it WILL be the last. I spend literally thousands of dollars within TARGET store walls in any given month and now since Christmas is here I have spent more. However, my most recent experience with a SHODDY costumer service experience from IN STORE to the CUSTOMER SERVICE hot line and 3 tiers supposedly up no would be of assistance. and I was THEN TOLD THAT THERE IS no one ELSE TO TALK TO AND I would not be given any phone numbers to deal directly with store manager or a district manager.
Here is the situation:
I wanted to buy this product for my daughter, niece and nephew:
This ad is directly from Kmart’s IN STORE ad. However they did not have any in any of their area stores. I then took that exact ad to TARGET found the three items I wanted and took them to customer service for the price match. Now the fun begins!
I had to speak to 3 in store “managers” which I doubt they have any qualifications for such and was told directly NO they will not match the price due to a red ball near the picture that says 50% off. Besides the in store minions I also spoke with TARGET CUSTOMER SERVICE hot line employees and 2 supervisors that told me no and would not let me speak to anyone higher.(There is always a BIGGER BOSS) Now nowhere in the ad does that 50% show that the item was 50% or there was a buy one get one at 50% as this item which Target does not match:
These above ads can be understandably denied according to the below price matching guidelines below.
How does price matching work?
If you find an item in a competitor’s printed ad that is priced lower than it is at your Target store, we will match the price. The competitor’s ad must be local and current, and the product must be the identical item, brand name, quantity and model number. Target.com is excluded from our price matching policy. Competitor catalogs can also be ad matched as long as the catalog displays a valid date and meets all other qualifications.
What if I’ve already made the purchase at Target?
No problem. Within seven days of purchase, bring your Target receipt and the competitor ‘s current printed ad. We will reimburse the savings to you.
What qualifies as proof of a competitor’s advertisement?
Please show us the entire printed advertisement. Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of competitive pricing.
What does ‘identical store item’ mean?
The program covers items with the identical brand name, size, weight, quantity and model number of the item at Target stores. We reserve the right to verify a competitor’s advertised price and the availability of the product.
Can I use coupons when price matching?
A guest can use coupons when price matching per Target’s normal coupon policy. When the guests presents a coupon(s), these steps will be followed:
Manufacturer coupons will be applied after the price match is made.
Target coupons will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price.
Combining both a Target and Manufacturer Coupons:
The Target coupon will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price. Once the price match is made the manufacturer coupon will be applied.
Reminder: We accept one manufacturer coupon and one Target coupon for the same item unless either coupon prohibits it.
Target does not ad match a competitors coupon-required offers.
What do you mean by local retail competitors?
This refers to retail stores located within the same market area as a particular Target store. Examples of a market area can be a city, a metropolitan area or a specific rural region.
What about online price matching?
All online pricing, including Target.com, is excluded from our price matching policy, as well as online retail promotions or products advertised on another company’s web or mobile sites.
Other price matching exclusions include:
* Online prices, including Target.com
* Promotions or products advertised on another company’s web or mobile sites, even those advertising in-store prices.
* Timed events (e.g., early bird, door busters)
* Items advertised as limited time/limited supply/limited quantity
* Membership club or loyalty programs (e.g. prices that require a club or loyalty card)
* Coupon-required or giftcard offers
* Prices advertised only as a percent off or $ off
* Competitor’s free product, buy one, get one, bundled offers, or special purchases
* Mobile coupons
* Sales tax promotions
* Damaged product or opened packaging
* Clearance or closeout items
* Mail in offers or instant rebates
* Product services (warranties, assembly, etc.)
* Going-out-of-business liquidations
* Special financing
* Used or previously owned items
* Display merchandise
* Pricing or typographical errors
* Owned brands (i.e., Home, Merona, Circo, Market Pantry and Archer Farms)
* Non-branded items (e.g. produce not marketed under a specific brand name)
* Target Portrait Studio, Optical, and Clinic offers
* Expired Ads
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However the Trio set was BOLDLY price marked at $29.99 and should have been price matched at such. Target better step their game up and realize people spend money in stores they are comfortable in. And this experience has made me very uneasy about giving the bulls eye ANYMORE of my money. It’s AMAZING that with the economic climate as it is and all these retail stores are crying about dwindling business. Situations such as these make their futures very bleak! I did not enjoy wasting 45 minutes of my day trying to get through to these people that the ad was clearly marked and the price match was valid. I had no remorse leaving my cart full of items ($200 +) at the customer service desk and spending that money at Wal Mart across the parking lot.$200 I know for sure isn’t much to Target but my daily spending of at least $80 should be worth something. My time was wasted and I was not satisfied as a customer. SHAME ON YOU TARGET! Share this Post